It is common for homeowners to frequently seek assistance from home appliance repair companies. However, let us ask you one crucial question. Would you be comfortable inviting a random stranger into your home to perform sensitive tasks such as repairing your refrigerator, washing machine, or dishwasher?
It is important for the safety of your home and family members that you do a complete background check on the repair person before letting him into your home.
To help you assess the credibility and reliability of the appliance repair person, we have compiled a list of top qualities that a trustworthy repairman must possess. You can gauge your selected person accordingly.
A reliable appliance technician will never hesitate to show his credentials to you
One way to assess the trustworthiness of honesty of any appliance technician is that upon inquiring, he will never hesitate to show you proof of his credentials such as licensing and certification.
It is important that you ask the expert to represent his original proofs and documentation stating his licensing and insurance details. This will tell you how legit and credible the individual is.
Besides, a good appliance repair expert will have multiple strong references. In fact, the repairman himself will present you with references and sources from where you can verify their credibility.
A good repair person will have a solid reputation in the market and community
Now that you know that a good repair person will have multiple references to show you, they will also have a collection of their reviews to put in front of you including testimonials and feedbacks on their website or social media pages.
A good repair person will have positive reviews and even if they have negative feedback, check how they have catered to the complaints. If everything seems too good to be true, then it is likely that the reviews are fake.
You must ensure that the reviews and references on your chosen repair person are legit and from actual people not fabricated.
Credible appliance repair experts will provide you an in-depth breakdown of the pricing
Let’s say you hire a gas appliance repair expert in La Jolla CA, to fix your gas-powered water heater. At the end what kind of invoice you expect? Of course, only the cost for the relevant repairs. What if you are handed over a bill with a hefty amount written at the end and no breakdown? You will be worried, right?
It is imperative that your appliance repair expert provides you an in-depth detail for every service he is going to perform and its corresponding charges. If your person fails to provide you a cost breakdown and only gives a verbal estimate, take it as a huge red flag.
Besides, a reliable technician will tell you potential additional costs prior to taking your job. So, that you do not get any surprises after the work is done.
If you are wondering what should the invoice look like, then the bill should have a list of services and items that you are being charged for.
They must satisfy every query you have as a customer
A good appliance repair expert should answer your questions regarding the problem with your appliance. In fact, he should be able to explain the complicated concepts to you in easy words. Also, he should satisfy your concerns regarding the repair job itself.
All in all, he should be able to explain complex machine language and technical terms in easy words so that you know what is going on with your appliance.
So, if you feel your repair person is hesitant in answering your questions, or fails to satisfy you with his answers, or gets irritated when you inquire about something, then it is better you find someone else for the job.
A professional appliance repair expert will come well-equipped
This should go without saying. A good professional repair person comes equipped with all the tools and equipment required to complete the repair job effectively.
It is not your job to provide tools such as a wrench or a screwdriver to the repair person. In fact, if your repairman is asking you to purchase these tools, it is a huge red flag. The only thing you can buy is any missing or faulty parts in your appliance that need to be replaced.
Repair experts who are trained in professionalism respect the privacy of your home
Once again, this should not even be criteria to assess. It should be present without expectation. However, you must know that a trustworthy repair person must respect the privacy of their customer’s home.
At times the repair jobs can take an entire day, hence the technician should not invade the privacy and respect the decorum of the place. They would protect the condition of your furniture and carpeting on the floor.
Good technicians will even help you clean up the mess afterward before leaving. They won’t leave the mess for you to clean later on.
A good repair person will have the utmost value of your time
Time is of the essence for both you as a client and the technician as a professional. A good technician will value your time and will not waste it by lazily doing the job or leaving the work in the middle for an hour-long lunch break. This becomes especially important if your technician is charging you by the hour.
In fact, a professional will not take even a few minutes more than required. It is very common for fraud technicians to prolong the job unnecessarily simply to make more money. So you must keep your eyes and ears open.
Be very upfront about how long would your technician take to get the job done. Ask him this question before he begins working in your home.
An honest repair person will immediately rectify his mistake
One can be the top-notch repairman across the globe with access to state-of-the-art facilities and yet make mistakes. It is human nature. One cannot run away from it.
The thing here is that a professional repair person will outrightly admit and tell you if they have made a mistake. They would be honest about the intensity of the mistake and if they need more time to repair it.
In addition to being honest, a repair person should instantly start working on correcting the mistake rather than making stories. If a technician claims perfection on his profile, it is a red flag.
A professional always has their client’s best interest at heart
Any good and professional repair person will always have your best interest at heart, [particularly if your appliance is fairly new and needs replacing of a small faulty part inside. A good technician will have good knowledge about faulty parts and how they can be efficiently replaced.
Even the best and most important parts of an appliance that need to be of high quality do not cost a fortune. A good repairman will inform you this very clearly and would buy the best-quality and affordable part available in the market. One that comes with a warranty and lasts for many years to come.